The Service Desk received this from a user, I don't think he likes Lotus Notes:
Subject: Unable to copy file attachment: Database is currently in use by you or another user
From: RW
Date: 27/08/2005
We need an E-Mail system, not a buggy, slow, ununderstandable and moreover unnecessary data base application!
Read the conversation that followes, after this the problem was sent to me.
Remember this friendly lady with the problem opening a pdf document? Here's how the call log continued...
"I tried to find aperson porviding me the MS Project S/W on CD, but could get sombody."
This is a copy, paste form an actual e-mail I received.
Hey! A new category again?
Yep, I receive a lot of weird requests, typos and other fun things at work. So I'll select the best and post them. Today a user is complaining about some bad noise. Our users report their problems at a call center in Italy. This is what the error report said:
"very bad noise from the fun"
Sometimes their English is a bit fanny ;)
Me: "Hello, this is FreezeM. I'm calling you regarding the problem you reported, opening a PDF document."
Stupid woman: "Yes."
Me: "Where did you get the file from?"
Stupid woman: "It's xyz.pdf"
Me: "Ok, are you able to open other pdf files?"
Stupid woman: "I want to open xyz.pdf."
Me: "I know. I'll help you with that. Can you tell me if you are able to open other pdf files?"
Stupid woman: "I don't know. "
Me: "Can you try this for me?"
Stupid woman: "I want to open xyz.pdf."
Me: "I will help you open xyz.pdf. To do that I want to analyze what the problem is."
Stupid woman: "The problem is I can't open xyz.pdf."
Me: "I understand. We now need to figure out what caused the problem. Can I come by to take a look at it?"
Stupid woman: "I have a meeting in 15 minutes. I don't know how long it will take."
Me: "Can you give me a call when you're done?"
Stupid woman: "uh..."
me: "Please?"
Stupid woman: "Can't you come now?"
Me: "uh..."
Stupid woman: "Can't you come now?"
Me: "please?"
Stupid woman: "Can't you come now?"
Me: "No. Please give me a call when you are done."
