Remember this friendly lady with the problem opening a pdf document? Here's how the call log continued...
The new call assignee is: FeezeM
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24 February 2005 13:32:39 freezem
User has to go to a meeting and will notify me when she is back.
The new call status is: Suspended
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Motive for Suspension: awaiting access to location and Suspension Time:
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25 February 2005 13:58:54 freezem
Haven't heard from user. Called her, no anwser, left Voice Mail
01 March 2005 09:30:27 freezem
No anwser, left VM
02 March 2005 13:40:16 freezem
No anwser, left VM
03 March 2005 09:40:13 freezem
No anwser, left VM
03 March 2005 10:50:51 freezem
Left VM asking user to call me to schedule an appointment.
03 March 2005 14:27:34 freezem
User was not in her room. Colleagues will tell her I came by.
09 March 2005 15:52:25 freezem
No awnser, left VM.
11 March 2005 14:10:16 freezem
Called user, she doesn't know anymore with what document she had problems. I can close the ticket and she will contact service desk if she needs further attention.
The new call status is: Solved
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hahaha! I know it's not funny ... but it is!! :)