Me: "Hello, this is FreezeM. I'm calling you regarding the problem you reported, opening a PDF document."
Stupid woman: "Yes."
Me: "Where did you get the file from?"
Stupid woman: "It's xyz.pdf"
Me: "Ok, are you able to open other pdf files?"
Stupid woman: "I want to open xyz.pdf."
Me: "I know. I'll help you with that. Can you tell me if you are able to open other pdf files?"
Stupid woman: "I don't know. "
Me: "Can you try this for me?"
Stupid woman: "I want to open xyz.pdf."
Me: "I will help you open xyz.pdf. To do that I want to analyze what the problem is."
Stupid woman: "The problem is I can't open xyz.pdf."
Me: "I understand. We now need to figure out what caused the problem. Can I come by to take a look at it?"
Stupid woman: "I have a meeting in 15 minutes. I don't know how long it will take."
Me: "Can you give me a call when you're done?"
Stupid woman: "uh..."
me: "Please?"
Stupid woman: "Can't you come now?"
Me: "uh..."
Stupid woman: "Can't you come now?"
Me: "please?"
Stupid woman: "Can't you come now?"
Me: "No. Please give me a call when you are done."