pdf document

Me: "Hello, this is FreezeM. I'm calling you regarding the problem you reported, opening a PDF document."

Stupid woman: "Yes."

Me: "Where did you get the file from?"

Stupid woman: "It's xyz.pdf"

Me: "Ok, are you able to open other pdf files?"

Stupid woman: "I want to open xyz.pdf."

Me: "I know. I'll help you with that. Can you tell me if you are able to open other pdf files?"

Stupid woman: "I don't know. "

Me: "Can you try this for me?"

Stupid woman: "I want to open xyz.pdf."

Me: "I will help you open xyz.pdf. To do that I want to analyze what the problem is."

Stupid woman: "The problem is I can't open xyz.pdf."

Me: "I understand. We now need to figure out what caused the problem. Can I come by to take a look at it?"

Stupid woman: "I have a meeting in 15 minutes. I don't know how long it will take."

Me: "Can you give me a call when you're done?"

Stupid woman: "uh..."

me: "Please?"

Stupid woman: "Can't you come now?"

Me: "uh..."

Stupid woman: "Can't you come now?"

Me: "please?"

Stupid woman: "Can't you come now?"

Me: "No. Please give me a call when you are done."